Responsible Gaming Policy – PincoWin Canada

Our Commitment to Players

At PincoWin Canada, we believe that online gaming should be an exciting and enjoyable form of entertainment. While most players gamble responsibly, we understand that some may find it challenging to keep their gaming habits under control. This policy outlines the steps we take, the tools we provide, and the resources available to help you play safely.


Recognizing Problem Gambling

Gambling should never be used as a way to make money or solve financial problems. If you are unsure whether your gaming habits are healthy, ask yourself:

  • Do you spend more than you can afford to lose?
  • Have you tried to recover losses by increasing your bets?
  • Do you gamble to escape stress, anxiety, or boredom?
  • Have you neglected personal responsibilities because of gambling?
  • Has gambling caused conflicts with family or friends?

If you answered “yes” to more than one, you may benefit from a self-assessment: Gamblers Anonymous 20 Questions.


Self-Exclusion Options

We offer a self-exclusion program that allows you to temporarily or permanently close your account. You can choose from:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent)

How to activate:
Sign in to your account and navigate to the Responsible Gaming section, or contact us at [email protected]. Once activated, your account will remain locked until the selected period ends. Lifetime exclusions cannot be reversed.


Cooling-Off Periods

If you only need a short break, you can activate a cooling-off period for:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this time, you won’t be able to deposit or place bets. Your account will automatically reopen when the period ends.


Getting Help

If gambling is affecting your life negatively, the following organizations provide free, confidential support:


Preventing Underage Gambling

PincoWin strictly prohibits anyone under the legal gambling age from using our services. If an account is found to belong to an underage player, it will be closed, winnings forfeited, and funds returned.

We enforce this by:

  • Age verification at registration
  • Proof-of-age checks as required
  • Marketing only to legal-age players

Parents and guardians can use blocking tools such as:


Tips for Safe Play

  • Set deposit limits before you start playing.
  • Take regular breaks to maintain perspective.
  • Avoid gambling when stressed, tired, or under the influence.
  • Never chase losses — treat gaming as entertainment, not income.
  • Keep gambling balanced with other activities.